Delivery and Returns

Delivery

For Singapore (domestic) and Malaysia, we will usually deliver your purchased items between 3 – 5 working days excluding Saturday, Sunday and Public Holidays. We are using an integrated shipper service. Please note that when an order is placed after 2pm on Friday, we will only process it on the following work day.

For international delivery, we are also using an integrated shipper service to bring you the best possible shipping rates. All you have to do is simply select your prefer shipping/shipper rates and time at the cart check out page.

Please take note that even as you have chosen your prefer shipper at the check out page, we may switch the eventual courier via our back end due to courier unavailability. However, this is very rare but we will inform you via email if this happens.

Returns and Refund

In general, we discourage impulsive buying behavior and therefore advise that you take extra care to decide before clicking the submit or purchase button. As such, we are not able to response to a “change of mind” after sales.

However, in view of possible inherent product defects (only), you may return the purchased item to us. The return shipping fees will be borne by us. Subject to investigation and availability, we may replace or refund you the purchased item. We may refund any pre-order cancellation so long as the items are not shipped yet. An admin fee will be charged for a refund transaction.

Hugiaino.sg is a social enterprise that sources for the needs of our silver generation and believes that our customers are responsible and mature person when shopping online . In good spirit, we hope that you can understand our motto and heartbeat for the welfare of yours.